Recruiting and Perspective Leads Manager to Success

Frank Moore wasn’t born in Texas, but he got there as fast as he could. Corpus Christi, specifically. Moore started with the Pizza Hut® brand in 1994 and worked at a few locations until he took over management of the Huntington Square location in Corpus Christi in 2009, operated by franchisee Ayvaz Pizza.

This restaurant was remodeled from a delivery/carryout unit to a Pizza Hut WingStreet® sports bar in 2015. For the last several years, the Huntington Square restaurant has exceeded sales expectations as Moore developed team members and helped several team members grow into RGM roles in other Corpus Christi locations. Moore made such an impact that he recently accepted awards for restaurant-based delivery unit with the highest sales volume and restaurant with the highest overall sales for the Pizza Hut system.  What is Moore’s secret to success? Let’s find out!

Frank, what are some of the ways that you develop your people?

It starts with recruiting. Looking for the person who is willing to learn and grow. Sometimes you can find this in a person you didn’t expect by asking questions and watching. One thing I tell everyone who wants the opportunity to grow their career is, “Everyone will be given the same opportunity, but it is up to you to put in the time and effort.” Then, I stand back and watch and listen.

How has your time with your organization and the Pizza Hut Brand helped you grow yourself and your career?

The biggest thing I’ve learned is that there are two sides to every argument. The customer may not be in the right, but does that really matter if you make them happy, so they come back again and again? Having this perspective in life also keeps my wife happy!

What is it that makes you stay with your organization and the Pizza Hut Brand; what makes your restaurant a great place to work?

When I first started as a cook, my manager treated his crew as his family. He helped to nurture and grow his people to have strong values. He saw something in me that I didn’t see: potential. I moved up quickly and was given a great start. Since then, I have created a reputation and a family mentality of my own, and my organization has allowed me to flourish. Now, I can confidently say, I’m really good at my job.

What did it mean to you to be invited to attend the Spring Meeting and receive the award?

It was an honor to be recognized for my team’s achievements, and I understand that although I created that team, the recognition belongs to the team, not just me. Because without them, I would not be where I am today.

Thank you, Frank for continuing to create a family environment that helps your team succeed!

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