A Message from Pizza Hut U.S. President Kevin Hochman: What we’re doing to keep customers and employees safe.

To our valued customers,

There’s been no shortage of news and updates regarding COVID-19 in recent days, and we are actively monitoring and following the guidelines provided by the World Health Organization and CDC, as well as the state and local health authorities of the communities we serve. I wanted to share the additional actions that we’re taking to ensure a safe environment when you visit one of our 7,000+ Pizza Hut restaurants in the U.S.

Most immediately, we’ve increased the frequency of our already strict cleaning procedures at high touch point areas in our restaurants like door handles, front counters, seating areas, and where applicable, buffet and salad bar areas. We’ve also enhanced hand hygiene, cleaning and sanitizing procedures, and reemphasized the importance of our brand health standards and protocols.  

We’re committed to making every customer experience safe—and we’re ready to serve you the pizza you love, whether it’s eaten at our restaurant, picked up for carryout, or delivered hot to your doorstep. Pizza Hut has a decades-long history of safe and reliable delivery—from our kitchen to your home—and we’re preparing our team of 42,000 Pizza Hut-dedicated drivers for an increased demand in online ordering and delivery service.

Pizza Hut has been delivering pizzas for decades and we’ll evolve with this situation, too. We’ve added new procedures for contactless delivery. No matter your location, if you want a more contactless option and prefer your pizza left at the door upon delivery, no problem. Just tell us in the special instructions section as you’re placing your order. We’re also reemphasizing cleanliness and hygiene protocols with our drivers, including our longstanding policy of regularly disinfecting delivery bags.

The health and wellbeing of our employees is also a huge priority for our brand. Over the last several weeks, we have provided ongoing guidance and information on how our team members can best keep themselves and their families healthy. Should one of our restaurant team members become directly exposed to or diagnosed with a confirmed case of COVID-19, the affected employees will be required to self-quarantine. We’ll work with local health authorities, thoroughly clean and sanitize the restaurant, and if an employee is confirmed, close the restaurant until it is safe to reopen. And we’ll be paying employees at our company-owned restaurants who are required to self-quarantine, or who work at a restaurant that is closed due to COVID-19 related issues, for their scheduled or regularly scheduled hours.

We have a plan in place and a team that is constantly monitoring the latest updates on what is no doubt a very dynamic and fluid situation. We’ll continue to stay vigilant and update our plan and procedures as necessary. And we’ll certainly keep you updated as we go.

Family has been at the center of the Pizza Hut brand from the beginning—60+ years ago—and I want to assure you we’re taking every precautionary measure to protect you and yours. Thank you for your patience and trust as we navigate this together—and please stay safe out there.

Kevin Hochman
President, Pizza Hut U.S.